Terms & Conditions
Introduction
These Terms & Conditions (“Terms”) govern all purchases made through Lurana Pearl Studio. By accessing or purchasing from our website, you agree to be bound by these Terms and our related policies, including our Shipping Policy and Return & Refund Policy. If you do not agree to these terms, you should not use this website or place an order.
Products and Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate. However, minor variations in colour, tone, shape, or texture may occur due to lighting, photography, or natural material characteristics (e.g., pearls, gemstones, or metals). All measurements and weights provided are approximate. Product availability is subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Pricing and Payment
All prices listed are in Australian dollars (AUD) and are exclusive of any applicable international duties, taxes, or customs fees. We accept payments via secure online methods such as Visa, MasterCard, etc. Payment must be received in full before an order is processed or shipped. We reserve the right to cancel any order if fraud or unauthorised payment is suspected.
Order Acceptance
After placing an order, you will receive an email confirming receipt of your purchase. This confirmation does not signify acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, including but not limited to product unavailability, errors in pricing or product information, and suspected fraudulent activity.
If your order is cancelled after payment, you will receive a full refund to your original payment method.
Shipping and Delivery
Please refer to our [Shipping Policy] for full details regarding delivery times, carriers, customs duties, and risk of loss. All jewellery items are shipped from our overseas fulfilment centres via standard international shipping. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by customs, carriers, or events beyond our control.
Returns and Refunds
We only accept returns or refunds in the case of verified manufacturing defects. Please refer to our [Return & Refund Policy] for full terms, eligibility requirements, and claim procedures.
Product Care and Use
Our jewellery is designed for occasional wear and should be handled with care. We are not liable for damage resulting from misuse, improper storage, or exposure to water, chemicals, or impact. Please follow our care instructions to maintain product quality.
Intellectual Property
All content on this website—including logos, images, product designs, text, and graphics—is the exclusive property of Lurana Pearl Studio and protected by applicable copyright and trademark laws. No content may be reproduced, distributed, or used without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question. We make no warranties, express or implied, beyond those required by law. Some jurisdictions do not allow limitations on implied warranties or exclusion of liability for incidental damages, so these limitations may not apply in all cases.
Force Majeure
We are not responsible for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, transportation delays, or government actions.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of that region.
Amendments
We reserve the right to update or modify these terms at any time without prior notice. The latest version will always be posted on our website, and continued use of the site constitutes acceptance of any changes.
Contact Information
For questions or concerns regarding these Terms, please contact us at:📧 info@luranapearlstudio.com.au